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PZ
Pilile Z

1 reviews | Active since Mar 2024

25 Mar 2025, 21:19

Over charged

I had a 2 funeral policies with Sanlam before my mother passed away. She passed away on the 7th ofFebruary 2024 After she passed away I cancelled the policies, but I was still debited and I went to the pietermaritzburg branch and cancelled my policies. I did not get my refund till today. What must I do because I'm unemployed and frustrated. I

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Replies (11)
Sanlam
Sanlam's reply26 Mar 2025, 07:30
Official
Good day Pilile   
 We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam SKY.
 
 Regards
 Sanlam Client Care 
Sanlam
Sanlam's reply26 Mar 2025, 09:30
Official
Good day Pilile  
This is to confirm that feedback has been provided to you via email. Please respond to the emal for further assistance,
 
 Regards
 Sanlam Client Care 
PZ
Pilile Z's update27 Mar 2025, 15:53
Reviewer Update
Penny Cellere who is an invistigator asked for the proof of debits because she said she can't investigate without proof. I send them and scheduled debits she said she will send the matter to the managers they will decide what to do because they don't have proof of cancellation,and she will get back to me tomorrow afternoon. I told her I cancelled over the phone and in the branch. I even sent my mom's death certificates for cancellation. I can't wait for tomorrow' I need my money today. I'm an unemployed single parent. Pls help
Sanlam
Sanlam's reply27 Mar 2025, 16:15
Official
Good afternoon Pilile 

We suggest replying again to the email you have received from Sanlam Sky, requesting for their urgent assistance.

Regards
Sanlam Client Care
PZ
Pilile Z's update27 Mar 2025, 16:36
Reviewer Update
I did and I was ignored
Sanlam
Sanlam's reply27 Mar 2025, 16:45
Official
Hello there

We have relayed your messages to Sanlam Sky.

Regards
Sanlam Client Care
PZ
Pilile Z's update27 Mar 2025, 17:24
Reviewer Update
Thanks trust this matter will be resolved as soon as possible
PZ
Pilile Z's update28 Mar 2025, 09:54
Reviewer Update
No respond from Sanlam. I submitted everything Penny Cellere asked for and she said she will give the matter to the managers they will decide and she will get back to me afternoon. I told her I can wait I'm struggling I'm unemployed I need my money. Why does it have to take the whole day to resolve this issue. I need to buy food for my kids and pay my bills. I will take legal actions if you don't refund me. I'm fed up of Sanlam. I've sent the banking statements for the proof even the death certificate was sent when I cancelled my mom's policy. What more do I need to do. Don't make your problems mine
Sanlam
Sanlam's reply28 Mar 2025, 10:15
Official
Good day Pilile  
This is to confirm that you have been contacted and is being assisted.
 
 Regards
 Sanlam Client Care 
PZ
Pilile Z's update28 Mar 2025, 10:26
Reviewer Update
I need my money otherwise I'll take legal actions. I need it today. I can't wait for the whole day and 3 to 5 business days
PZ
Pilile Z's update28 Mar 2025, 11:12
Reviewer Update
Penny Cellere responded she asked for my ID copy and my recent bank statement and she said she will pay for June and July what about May 2/24. I highlighted all the debited dates to avoid misunderstanding. I want all my money. I don't care if its a process I've been waiting for ages I have bills to pay and a child to feed. I'm unemployed. Please read the statement carefully and pay me today