KK
Kumkanikazi K
1 reviews | Active since Sept 2021
05 Jul 2022, 11:26
Over a year Assupol has not paid beneficiary
After loosing a loved one my friend has had very terrible experience with Assupol! Its been over a year and to date the family has not received a pay out. She has been to the offices numerous times no luck! The last time she went there she was told they will call her back but never heard from them! She has tried all avenues that she has access to but nothing, hence I am putting this complaint on her behalf! Please assist!
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
05 Jul 2022, 12:28 Good day Kumkanikazi , thank you for your review. We will be in communication shortly, by direct e-mail, to resolve this matter. Regards, Assupol Complaints Team
Sanlam's reply05 Jul 2022, 12:28
Official
Good day Kumkanikazi , thank you for your review. We will be in communication shortly, by direct e-mail, to resolve this matter. Regards, Assupol Complaints Team
KK
Kumkanikazi K's updateReviewer Update
08 Jul 2022, 10:14Still NO communication from Assupol!
KK
Kumkanikazi K's update08 Jul 2022, 10:14
Reviewer Update
Still NO communication from Assupol!
Sanlam's replyOfficial
09 Jul 2022, 11:12Good day, we are investigating and will provide feedback as soon as possible. Thank you for your patience.
Sanlam's reply09 Jul 2022, 11:12
Official
Good day, we are investigating and will provide feedback as soon as possible. Thank you for your patience.
KK
Kumkanikazi K's updateReviewer Update
18 Jul 2022, 09:37Good day
I am STILL waiting for communication with regards to this matter!!!
I am STILL waiting for communication with regards to this matter!!!
KK
Kumkanikazi K's update18 Jul 2022, 09:37
Reviewer Update
Good day
I am STILL waiting for communication with regards to this matter!!!
I am STILL waiting for communication with regards to this matter!!!
KK
Kumkanikazi K's updateReviewer Update
18 Jul 2022, 09:39Do you just hope people will just let things go? Do you pride yourselves in illtreating your clients after receiving monthly payments from them for years and when it's time to do your part you duck and dive!
KK
Kumkanikazi K's update18 Jul 2022, 09:39
Reviewer Update
Do you just hope people will just let things go? Do you pride yourselves in illtreating your clients after receiving monthly payments from them for years and when it's time to do your part you duck and dive!
Sanlam's replyOfficial
18 Jul 2022, 09:52 Good day Kumkanikazi, thank you for your additional responses. We refer to our direct e-mail to on on 11 July and confirm that the matter is being dealt with under complaint number 31363. Our claims team has tried to contact the claimant on Friday, 15 July, but was not able to get hold of the claimant. They will be in contact again shortly.
Sanlam's reply18 Jul 2022, 09:52
Official
Good day Kumkanikazi, thank you for your additional responses. We refer to our direct e-mail to on on 11 July and confirm that the matter is being dealt with under complaint number 31363. Our claims team has tried to contact the claimant on Friday, 15 July, but was not able to get hold of the claimant. They will be in contact again shortly.