Over 3 months waiting for pension fund withdrawal

The most frustrating experience ever! The level of service from Sanlam is extremely poor.

I left my previous employer +3 months ago and I am still waiting for my pension fund payout from Sanlam. 1st it was the poor and delayed communication from SanlamEB. I then opted to change the withdrawal instruction and send through the consent form to Sanlam hoping that this would be quick! I do not receive feedback for over 2 weeks. I call again, the client service agent says that the consent form is being processed and that I will receive my monies within 2 weeks. I call after two weeks, the guy then says that the claim was being processed and would be sent to SARS and should expect payment within 48 hours! I call after a week, now Sanlam says that my previous employer must give confirmation that indeed i have changed the withdrawal instruction. My previous employer then responds and indicates that as I am no longer their employee, they cannot give confirmation. Now I am at an imp****, Sanlam wants confirmation that the employer cannot provide.

If you can, save yourself from the frustation of having to deal with the Sanlam Service centre!!!!!