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Lehlogonolo M

1 reviews | Active since Aug 2020

01 Aug 2020, 20:50

Outstanding life cover claim

My brother passed away 2017 and he had life cover with sanlam. Since we launch a claim in 2017 till today no one from Sanlam who is informing us about my brother's claim and when we call to do the follow up they confirm that they received all documentations but no reason of delay.

0
Replies (6)
Sanlam
Sanlam's reply01 Aug 2020, 21:10
Official
Fear Lehlogonolo

We acknowledge receipt of your complaint and we will refer your complaint to the relevant department to investigate. 

Kind regards 
Sanlam Client Relations 
Sanlam
Sanlam's reply03 Aug 2020, 08:46
Official
Dear Lehlogonolo

Kindly provide your brothers ID or policy number for further investigation. 

Kind regards
Sanlam Client Relations


LM
Lehlogonolo M's update03 Aug 2020, 15:25
Reviewer Update
Good day

My Brother's ID ***
Policy number SG***0

My last conversation with sanlam consultant she said everything that sanlam need and saying it's on outstanding it's there on on sanlam file flow number: F10-180213-WK9.so she don't understand why death claiming department claims that they don't have any of my Brother's documents
Sanlam
Sanlam's reply03 Aug 2020, 16:00
Official
Hi, Lehlogonolo

Thank you for getting back to us. You will see that Hello Peter blocked out the numbers for your security. Please resend the information in the private field. 

Thank you and regards,
Sanlam Client Relations
Sanlam
Sanlam's reply04 Aug 2020, 08:34
Official
Dear Lehlogonolo

We have escalated your matter to the relevant department for further investigation. 

Kind regards,
Sanlam Client Relations

Sanlam
Sanlam's reply05 Aug 2020, 08:32
Official
Dear Lehlogonolo

We have been informed that one of our consultants has made contact with you and they are looking into your matter. 

Kind regards,
Sanlam Client Relations