Outrageous customer service.

On the 25th of July I took out a comprehensive Life Cover and a funeral cover with Sanlam Indie. I was told and sent an email detailing how much my premium would be for the 2 services. I was also advised that a nurse would come to my home and take an HIV test and urine test (to see if I smoke or not). The nurse came to my house, did the tests. She did the finger ***** HIV test, and she told me that the results were abnormal (whatever that means, she herself could not provide me with a proper explanation) so she said that she would take my blood samples to be tested at a lab. My upper arm was left bruised for a week due to the way she took the blood sample. I had a tingling sensation every time I flexed my arm. Weeks later still no outcome of my results. The debit order date came and only a portion of the agreed-upon debit order was deducted. I sent an email on the 27th of July to the team to enquire about that. On the 6th of August, I received a response "the Comprehensive cover was declined, and the only accidental cover is available. Consequently, the Funeral Lives assured are unaffected by this". I was never called or advised about my results. I requested that I be informed of my results and I am still waiting to date.

The turn around time for feedback is ridiculous and very unprofessional. I regret taking up the plan as I still do not have an active life cover.