***** or a Complete Lack of Client Support from Sanlam?

My father (72) has been unable to submit his tax returns for the past two years because Sanlam issued a fictitious IRP5 containing a tax directive number that was previously used on an earlier year’s IRP5.

After 10 months of emails and numerous calls to their call centre, we have received absolutely no assistance.

My father even drove 800 km to visit Sanlam’s head office in Bellville, as he now owes SARS thousands of rands in penalties because he cannot submit his tax return due to this error. And guess what? Sanlam refused to assist him. He was simply told to send another email.

Lodging a complaint with their complaints department is equally pointless. You receive an automated response stating that your complaint is receiving attention, but after four months there is still no feedback.

It is heartbreaking that Sanlam can get away with treating elderly people in this manner.