One star because I could not select a minus

I have been trying to get information on my preservation (retirement) fund. I call the number on the website and wait so long in the queue that my airtime runs out. I try email, and all that happens is that one department forwards the email to the next. Eventually, instead of sending me a benefit statement - MY ORIGINAL REQUEST - I get an email confirming that my email is on their records!!! How is that helpful?