BP
Bianca P
1 reviews | Active since Dec 2019
04 Nov 2024, 14:39
Once again Sanlam FRUSTRATES & DISAPPOINTS!!!!
I was on hold for almost 50 minutes *** call centre number when I was disconnected. I call back and another 20 minutes. This is absolutely ridiculous. I can't access the website or app. How do I check my account status and ensure my previous employer submitted my withdrawal documents. I had to endure this with my pot withdrawal now again. I NEED HELP NOW.
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
04 Nov 2024, 15:00Good day Bianca
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Please note that the correct contact number or Sanlam Corporate is ***.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Please note that the correct contact number or Sanlam Corporate is ***.
Regards
Sanlam Client Care
Sanlam's reply04 Nov 2024, 15:00
Official
Good day Bianca
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Please note that the correct contact number or Sanlam Corporate is ***.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Please note that the correct contact number or Sanlam Corporate is ***.
Regards
Sanlam Client Care
BP
Bianca P's updateReviewer Update
05 Nov 2024, 12:58The number is blocked!
BP
Bianca P's update05 Nov 2024, 12:58
Reviewer Update
The number is blocked!
BP
Bianca P's updateReviewer Update
06 Nov 2024, 10:05THIS IS UTTERLY RIDICULOUS. IM KEPT IM THE QUEUE FOR LONG PERIODS. NO RESPONSE TO EMAIL. WHATSAPP PORTAL DOES T ALLOW CHATTING TO AN AGENT. THIS IS FRUSTRATING THAT TWICE IN 1 YEAR I HAD TO DEAL WITH USELESSNESS!!!!!
BP
Bianca P's update06 Nov 2024, 10:05
Reviewer Update
THIS IS UTTERLY RIDICULOUS. IM KEPT IM THE QUEUE FOR LONG PERIODS. NO RESPONSE TO EMAIL. WHATSAPP PORTAL DOES T ALLOW CHATTING TO AN AGENT. THIS IS FRUSTRATING THAT TWICE IN 1 YEAR I HAD TO DEAL WITH USELESSNESS!!!!!