Once Again Sanlam Disappoints

It is with utter annoyance and frustration I have to complain about the customer service from Sanalm again. None of the communicative portals work, emails go unanswered, whatsapp gives the same error of being too full and the call centre keeps us on hold for over 30mins. I have a simple question however it's worst than pulling teeth. Why!!!! Do we not pay for the service that is so poorly executed.