ONCE AGAIN DISSAPOINTED - TAKEN THEM TO THE OMBUDSMAN

SOOO i complained on Hello Peter, a lady called Freda Called me back and tried to explain what I need to do in order for them to make the payment. NOW THE PROBLEM IS, THIS POLICY WAS TAKEN OUT WHEN MY MOM WAS STILL ALIVE,THIS SHOULD HAVE BEEN PAID WHEN SHE WAS STILL ALIVE!!!!!!!!!!!!!!!!!!!, AND YET THEY COME WITH EXCUSES NOT TO PAY THE DAMN CLAIM. Freda gave me a number to call her, and when you phone her, she is not available....PATHETIC, I'm going straight to Ombudsman, I will not leave this....