BG
Brendon G

1 reviews | Active since Aug 2010

25 Jan 2017, 12:19

on hold for 45 minutes

<p>I'm called Sanlam personal loans on ***, I've been on hold for 45 Minutes.</p> <p> </p> <p> </p>

0
Replies (6)
Sanlam
Sanlam's reply25 Jan 2017, 12:25
Official

We take note of your posting, and have referred it to Direct Axis (Sanlam Personal Loans) for immediate attention and investigation. Feedback will be provided shortly.

Regards

Client Relations

BG
Brendon G's update25 Jan 2017, 12:31
Reviewer Update

it is totally unacceptable that a client has to wait on hold for over 45 minutes and then gets cut-off, what is the SLA turn around time for calls to be answered...... I even call direct axis on 0 ********** 04 and the same,

Sanlam
Sanlam's reply25 Jan 2017, 13:50
Official

Good day

We have been informed that one of the representatives made contact with you regarding your complaint. They confirmed that your deduction date was changed as requested. We apologise for the service you've experienced.

Kind Regards

Client Relations

Sanlam
Sanlam's reply25 Jan 2017, 13:50
Official

Good day

We have been informed that one of the representatives made contact with you regarding your complaint. They confirmed that your deduction date was changed as requested. We apologise for the service you've experienced.

Kind Regards

Client Relations

Sanlam
Sanlam's reply25 Jan 2017, 13:50
Official

Good day

We have been informed that one of the representatives made contact with you regarding your complaint. They confirmed that your deduction date was changed as requested. We apologise for the service you've experienced.

Kind Regards

Client Relations

Sanlam
Sanlam's reply25 Jan 2017, 13:51
Official

Good day

We have been informed that one of the representatives made contact with you regarding your complaint. They confirmed that your deduction date was changed as requested. We apologise for the service you've experienced.

Kind Regards

Client Relations