Numerous emails ignored to update my policy!!

Item: Sanlam
Rating: 1
Author: MakaFifa N

Safrican doesn't even deserve half a star.. I have been trying to update my beneficiaries on my funeral policy since April 2022..they are not helpelful at all and keep ignoring my emails. 6 months is now passed but I will still be expected to serve the 6 months waiting period when they decide to finally do it. Very unfair to their customers!!

Helpful (0)

Replies (1)

Sanlam's replyOfficial

14 Oct 2022, 11:27

Dear Valued Client, We acknowledge receipt of your complaint. We are in the process of investigating your complaint.

Kind regards,
Complaints Management

Sanlam's reply14 Oct 2022, 11:27

Official

Dear Valued Client, We acknowledge receipt of your complaint. We are in the process of investigating your complaint.

Kind regards,
Complaints Management