Nu Metro Benefit

Item: Sanlam
Rating: 1

<p>I booked movies with the Popcorn and cooldrink add-on. I never received the codes for the refreshments - me and my guests paid but did not receive anything.</p> <p>I have been sending e-mails, queries on the website and calling. It's been a week and a half and I have not had feedback or a resolution.</p>

Helpful (0)

Replies (4)

Sanlam's replyOfficial

10 Aug 2016, 11:31

Dear Jeang

We acknowledge receipt of your complaint and will refer to our Reality Department for urgent investigation.

Regards

Client Relations

Sanlam's reply10 Aug 2016, 11:31

Official

Dear Jeang

We acknowledge receipt of your complaint and will refer to our Reality Department for urgent investigation.

Regards

Client Relations

Sanlam's replyOfficial

15 Aug 2016, 12:30

We have been informed that contact was made with you. The matter was investigated and we have been informed that the 5 combo codes was sent to you .

Regards

Client Relations

Sanlam's reply15 Aug 2016, 12:30

Official

We have been informed that contact was made with you. The matter was investigated and we have been informed that the 5 combo codes was sent to you .

Regards

Client Relations

's updateReviewer Update

13 Feb 2017, 15:19

Zaid helped me to sort things out - thank you for the assistance.

's update13 Feb 2017, 15:19

Reviewer Update

Zaid helped me to sort things out - thank you for the assistance.

Sanlam's replyOfficial

13 Feb 2017, 15:26

Good day

We are glad to hear that the matter has been resolved.

Regards

Client Relations

Sanlam's reply13 Feb 2017, 15:26

Official

Good day

We are glad to hear that the matter has been resolved.

Regards

Client Relations