Nothing Works - What A Joke!

We have been trying for the past 2 days to get into contact with Sanlam as we require statements for our staffs provident fund... What a joke!!! Firstly, you call the number and you stay on the line for an eternity, with no answer. Then you use the whatsapp number that is provided while you are on hold and lo and behold, that is also not operational. Sending an email to the address provided, explaining your situation, tells you to call the number(where you hold forever) or send a whatsapp (that isn't operational). Then when you reply to the email that was just sent, which is the EXACT same email where I logged my enquiry, it comes back as undeliverable. So please tell me how on EARTH do I contact Sanlam to see our staffs provident fund statement? The debit order is deducted swiftly every month but when you want to find out why statements are not being sent through to your company then it is like trying to hunt for a needle in a hay stack., We need to know what is going on as our staff require this information. What would you at Sanlam have me do? I also do not want to read in the reviews below that you have been in contact with me or that you are sorry for the problem or whatever other story you will be telling me. This is unacceptable!! Contact your clients. Answer the phone! It is impossible that your call centre is THAT busy! Or are we to assume that our staff's hard earned money is just being pocketed and when they wish to have their provident fund allocated to them some day that it will not be found?! This had best be addressed with the utmost urgency.