Nothing being done! Death Claim

My mother passed away in 2014.<br> Since then It took us ages to get paperwork sorted in regards to getting a claim on her policy going!<br> <br> 2 weeks ago I asked for feedback on the procedures and paperwork needed in regards for my siblings and I to claim.<br> <br> I have mailed and called and NO ONE helps us.I just keep getting replies to say it's been checked into.<br> 2 weeks - nothing.<br> More emails<br> NOTHING!!<br> <br> Getting REALLY upset trying to close this chapter and Channel Life/Sanlam (as I get responses from both!) just doesn't help.<br> I just get emails saying it'll be looked into!!<br> It doesn't take weeks to get back to us with legit info and paperwork needed!!!!!<br> <br> We need to start the process and find out what we need..<br> <br> HELP or I'll take it further!!