Not sure if my policy is safe with Sanlam anymore

Sanlam is not taking their clients seriously. Last week Thursday 22.04.2021 i wrote to them requesting that they provide me with my existing policy review and i also wanted take another policy with them. They only responded today(Cleo Ruiters) 29/04/2021 with nothing but attaching the very same email i sent to them. Its even worse i dont even know who is my relationship manger is