1 reviews | Active since Apr 2021
NOT READING EMAILS OR FOLLOWING INSTRUCTIONS
First off I am very upset with the double debit orders that get taken from my bank account every month and then I just reverse it. I then get an sms stating that the first payment has been received, but then you want the double amount again. I have sent numerous emails I which I have spoken nicely in a few I was swearing at the incompetence of the people working there. I DO NOT HAVE THE ****** TIME TO TALK ON MY CELLPHONE EVERY 7 TIMES YOU PHONE. Just read my emails and do as requested and stop deducting double payments. How in this world do you expect me to live during the month and pay my other debit orders. I will keep on reversing payments until you wake up and take the extra amount at the end of the month as agreed 4 to 6 times per sms or just add an extra month or two to my final payment date. WAKE UP NOW AND FIX YOUR ****UP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
TO WHOM IT MAY CONCERN,
I TAKE NOTE THAT YOU ARE TRYING TO GET HOLD OF ME FOR THE AMOUNT OF R3222.01 THAT NEEDS TO BE DEDUCTED FROM MY ACCOUNT. PLEASE TAKE NOTE THAT I HAVE SENT EMAILS REGARDING THIS MATTER AND THAT I AM AWARE THAT THE AMOUNT IS OUTSTANDING. PLEASE ADD AN ADDITIONAL MONTH TO MY DOWN PAYMENT OF LOANED AMOUNT. I HAVE REP**** ON SMS RECEIVED ASKING TO REPLY 1 IF A BIGGER AMOUNT CAN BE DEDUCTED AT THE END OF THE MONTH BUT YOU DECIDE TO TAKE R6444.02 FROM MY ACCOUNT. ARE YOU INSANE??? HOW IN THIS WORLD DO YOU EXPECT ME TO SURVIVE A MONTH IF YOU DO THIS? NOW FOR THE LAST TIME EITHER ADD AN EXTRA MONTH TO MY LOAN AGREEMENT OR TAKE THE R3227 WHATEVER YOU WANTED BUT STOP TAKING DOUBLE DEBITS FROM MY ACCOUNT. I WILL KEEP ON REVERSING THE DOUBLE PAYMENTS AND YOU WILL KEEP PHONING ME WHERE I WILL NOT ANSWER MY PHONE AS I AM A RECEPTIONIST AND CANNOT KEEP EXPLAINING SOMETHING ON THE PHONE FOR 5 MINUTES PLUS TO A CONSULTANT THAT DOES NOT LISTEN!!!
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further handling.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further handling.
Kind regards,
Sanlam Client Relations
One of our consultants have tried calling you but was unable to reach you. Please provide a convenient time for us to call again.
Kind regards,
Sanlam Client Relations
One of our consultants have tried calling you but was unable to reach you. Please provide a convenient time for us to call again.
Kind regards,
Sanlam Client Relations
