AN
Ayanda N
1 reviews | Active since Aug 2017
05 Jan 2024, 10:48
Not keeping up to their own standards
To think we put our loyalty to a company because they promises to serve the clients. Then when it’s time to claim they give you stories. I want my money today is the 6th working day but still no funds, whereas I was advised that my funds will be paid within 3 to 5 working days but nothing.
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
05 Jan 2024, 11:17Hello Ayanda
We are sorry to learn about your service experience and have arranged for urgent assistance from the responsible department.
Regards
Sanlam Client Care
We are sorry to learn about your service experience and have arranged for urgent assistance from the responsible department.
Regards
Sanlam Client Care
Sanlam's reply05 Jan 2024, 11:17
Official
Hello Ayanda
We are sorry to learn about your service experience and have arranged for urgent assistance from the responsible department.
Regards
Sanlam Client Care
We are sorry to learn about your service experience and have arranged for urgent assistance from the responsible department.
Regards
Sanlam Client Care
Sanlam's replyOfficial
05 Jan 2024, 11:42Hello Ayanda
We have received feedback that Sanlam Sky has sent you an email and that the matter is being attended to.
Regards
Sanlam Client Care
We have received feedback that Sanlam Sky has sent you an email and that the matter is being attended to.
Regards
Sanlam Client Care
Sanlam's reply05 Jan 2024, 11:42
Official
Hello Ayanda
We have received feedback that Sanlam Sky has sent you an email and that the matter is being attended to.
Regards
Sanlam Client Care
We have received feedback that Sanlam Sky has sent you an email and that the matter is being attended to.
Regards
Sanlam Client Care
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Ayanda N's updateReviewer Update
05 Jan 2024, 14:45I received a respond that they have received my complaint and they’re looking into it, and that was hours ago without finding a solution or even getting back to me to inform me of what could have happened. I’m so not certified with this.
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Ayanda N's update05 Jan 2024, 14:45
Reviewer Update
I received a respond that they have received my complaint and they’re looking into it, and that was hours ago without finding a solution or even getting back to me to inform me of what could have happened. I’m so not certified with this.
Sanlam's replyOfficial
08 Jan 2024, 07:32Good morning Ayanda
Thank you for coming back to us.
We have again escalated the matter to Sanlam Sky.
Regards
Sanlam Client Care
Thank you for coming back to us.
We have again escalated the matter to Sanlam Sky.
Regards
Sanlam Client Care
Sanlam's reply08 Jan 2024, 07:32
Official
Good morning Ayanda
Thank you for coming back to us.
We have again escalated the matter to Sanlam Sky.
Regards
Sanlam Client Care
Thank you for coming back to us.
We have again escalated the matter to Sanlam Sky.
Regards
Sanlam Client Care
Sanlam's replyOfficial
08 Jan 2024, 11:07Hello Ayanda
We have received feedback that Sanlam Sky has been in touch with you.
Regards
Sanlam Client Care
We have received feedback that Sanlam Sky has been in touch with you.
Regards
Sanlam Client Care
Sanlam's reply08 Jan 2024, 11:07
Official
Hello Ayanda
We have received feedback that Sanlam Sky has been in touch with you.
Regards
Sanlam Client Care
We have received feedback that Sanlam Sky has been in touch with you.
Regards
Sanlam Client Care