NOT HAPPY WITH ASSUPOL, I'M CANCELLING MY POLICIES

Item: Sanlam
Rating: 1
Author: Nelly M

Good day, kindly assist I took a Funeral policy for my parents in 2016 and in 2019 my mom passed away. The premium didn't change when I went to their branch in Festival mall in 2019 to query about the premium I was told it's a Family Plan. How can it be a family plan? Cause my mother is no more. Early Feb I got an Sms from Assupol notifying me with the premium increase of R416 for a R28000. I can't pay R416 for 1 person

When I called client services the lady that assisted me said she'll escalate the matter to the Supervisor. On the 02/3/2022 I got a call from the client services lady telling that I'll be refunded R400 and the premium amount is R406 and I'm still not happy the premium is too high I cant pay that much for R28000. I'm cancelling my policies with Assupol.

Helpful (0)

Replies (3)

Sanlam's replyOfficial

03 Mar 2022, 10:01

Good day Nelly, thank you for your review. Our apology for any inconvenience caused. We will investigate this matter and provide a detailed response and resolution to your direct e-mail or by phone. Regards, Assupol Complaints Manager

Sanlam's reply03 Mar 2022, 10:01

Official

Nelly M's updateReviewer Update

10 Mar 2022, 18:09

I received an SMS from Assupol saying that my case has been resolved, I haven’t received a call or email regarding the outcome of the investigation Instead I was given client services contact no and complaints email add

Nelly M's update10 Mar 2022, 18:09

Reviewer Update

Sanlam's replyOfficial

11 Mar 2022, 06:27

Good day Nelly, our feedback to your e-mail address on 10 March refers. We will provide further assistance shortly. Regards

Sanlam's reply11 Mar 2022, 06:27

Official

Good day Nelly, our feedback to your e-mail address on 10 March refers. We will provide further assistance shortly. Regards