SM
Seabata M
1 reviews | Active since Jun 2018
08 Jun 2018, 14:32
Not happy
I've launched the claim with Assupol and I was told that it will be finalised after 21 days . 21 days is now finished and the claim still not finalised, the worse part I struggled to bury my brother while he had a funeral policy with assupol.
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
08 Jun 2018, 14:55Good day,
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard.
Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team
Best regards,
Sanlam's reply08 Jun 2018, 14:55
Official
Good day,
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard.
Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team
Best regards,
Sanlam's replyOfficial
21 Jun 2018, 08:34Dear Seabata,
We refer to our previous communication and confirm that we are still attending to the claim and your complaint.
Our further feedback will follow as soon as possible.
Proudly Serving.
Assupol Complaints Manager
Best regards,
Sanlam's reply21 Jun 2018, 08:34
Official
Dear Seabata,
We refer to our previous communication and confirm that we are still attending to the claim and your complaint.
Our further feedback will follow as soon as possible.
Proudly Serving.
Assupol Complaints Manager
Best regards,
SM
Seabata M's updateReviewer Update
22 Jun 2018, 12:04Today i was supposed to get the response from your office but I did not
SM
Seabata M's update22 Jun 2018, 12:04
Reviewer Update
Today i was supposed to get the response from your office but I did not
Sanlam's replyOfficial
22 Jun 2018, 15:16Good Day Seabata,
I refer to our direct e-mails and confirm that our claims management team is still attending to the assessment of the funeral claim for your brother.
Thank you for your patience in this regard.
Proudly Serving.
Assupol Complaints Manager
Best regards,
Sanlam's reply22 Jun 2018, 15:16
Official
Good Day Seabata,
I refer to our direct e-mails and confirm that our claims management team is still attending to the assessment of the funeral claim for your brother.
Thank you for your patience in this regard.
Proudly Serving.
Assupol Complaints Manager
Best regards,
Sanlam's replyOfficial
28 Jun 2018, 07:21Good Day Seabata,
We confirm that the claim was finalised and paid.
Regards,
Assupol Complaints Manager
Best regards,
Sanlam's reply28 Jun 2018, 07:21
Official
Good Day Seabata,
We confirm that the claim was finalised and paid.
Regards,
Assupol Complaints Manager
Best regards,