TN
Tshembelani N
1 reviews | Active since Oct 2025
06 Oct 2025, 10:38
Not happy
So in 2020/07/31 I submitted a death claim and in 2021/01/07 I was asked to submit medical records for investigation, which I submitted to Jane Mashabela. Every year from that I have been emailing and asking for an update but I keep getting a reference number for my query which still to date I haven't been given a response.
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Replies (3)
Sanlam's replyOfficial
06 Oct 2025, 10:57Dear Tshembelani, thank you for your review. We will investigate this and provide feedback to your direct e-mail. our apology for any frustration caused. Regards, Assupol Complaints Manager
Sanlam's reply06 Oct 2025, 10:57
Official
Dear Tshembelani, thank you for your review. We will investigate this and provide feedback to your direct e-mail. our apology for any frustration caused. Regards, Assupol Complaints Manager
TN
Tshembelani N's updateReviewer Update
25 Nov 2025, 12:38After your response you said i should give you 20 days but it's been 7 weeks now and every week you send me an automated message saying your handling my case but nothing besides that message. I even reached out on the 31of October and i was told I'll get feedback in 2-3 working days and all i got was an email 5 days later stating that my case is begin assessed, which its now 20 days since that email. Can i atleast get feedback from your side instead of the automated messages which I receive at 7pm weekly.
TN
Tshembelani N's update25 Nov 2025, 12:38
Reviewer Update
After your response you said i should give you 20 days but it's been 7 weeks now and every week you send me an automated message saying your handling my case but nothing besides that message. I even reached out on the 31of October and i was told I'll get feedback in 2-3 working days and all i got was an email 5 days later stating that my case is begin assessed, which its now 20 days since that email. Can i atleast get feedback from your side instead of the automated messages which I receive at 7pm weekly.
Sanlam's replyOfficial
25 Nov 2025, 12:51Dear Tshembelani, thank you for your review and your patience while our claims team finalises the claim assessment. Our claims team have been in contact to explain the outstanding requirements on this claim, which has since been received. The claim is in the final stages of assessment. We will let you know as soon as their feedback is received.
Sanlam's reply25 Nov 2025, 12:51
Official
Dear Tshembelani, thank you for your review and your patience while our claims team finalises the claim assessment. Our claims team have been in contact to explain the outstanding requirements on this claim, which has since been received. The claim is in the final stages of assessment. We will let you know as soon as their feedback is received.