Not good enough Sanlam

I must express my severe disappointment in the level of service of this majotlr player in the financial services industry. When they promise that six weeks is the turnaround time for the withdrawal of pension fund benefits then they should keep their promises. Is this the way they treat all their former employees? Do they even treat their clients that way too. My application is now on 8 weeks and not even a courtesy call to explain the delay. Countless emails have been in answered demonstrating how they treat their former employees. If you ever decide to work for this company then expect to be treated this way. Is this the beginning of the downfall of this giant?