Hellopeter
Share Your Experience
CD
CLINTON D

1 reviews | Active since Jun 2017

19 Nov 2024, 08:58

Not good at all

Hi,

You debit on the 31.10.2024 for my savings account and my retirement and i also pay you on the 23.10.2024 now i must wait 25 days for the money to clear on your side before i can request a redrawer for my savings account and if i need money than i must wait 25 days for the money first to reflected in your bank account.

0
Replies (12)
Sanlam
Sanlam's reply19 Nov 2024, 09:12
Official
Good day Clinton
 
Thank you for reaching out to us again. 
 
We have requested urgent assistance from the Client Care Centre department.
 
Regards
Sanlam Client Care
CD
CLINTON D's update19 Nov 2024, 15:45
Reviewer Update
Hi

I have no response from your client care Centre department for my drawing funds from my savings account must wait 25 days but it was debit already from my bank account on the 23.10.2024 and double on the 30.10.2024
Sanlam
Sanlam's reply19 Nov 2024, 16:37
Official
Hello Clinton

The matter has already been allocated for assistance and you will be contacted.

Regards
Sanlam Client Care
CD
CLINTON D's update20 Nov 2024, 06:36
Reviewer Update
Hi

I'm still awaiting for answer on my request of my savings account.
Sanlam
Sanlam's reply20 Nov 2024, 08:28
Official
Hello Clinton

Thank you for reaching out to us again. 

We have requested the Client Care Centre department to look into the matter and contact you.
 
Regards
Sanlam Client Care 
CD
CLINTON D's update20 Nov 2024, 14:59
Reviewer Update
Hi,

Nobody from you Client Care Centre Department has called me today and this is a big problem and this how you must speak to Sanlam to find out but your policy on hello peter because they don't even reply back on they own website that you requested a call back and i must do all the calling to Sanlam and still i don't get any good feedback at all.
Sanlam
Sanlam's reply20 Nov 2024, 16:18
Official
Hello Clinton

We have received feedback from the Client Care Centre that they have sent you an email this morning, as they were not able to get hold of you telephonically.

Regards
Sanlam Client Care
CD
CLINTON D's update21 Nov 2024, 07:32
Reviewer Update
Hi,

Stop lying to me Nobody from you Client Care Centre Department has called me yesterday and they never send me a email and this how you lying to the customers and public and this is a big problem and this how you must speak to Sanlam to find out but your policy on hello peter because they don't even reply back on they own website that you requested a call back and i must do all the calling to Sanlam and still i don't get any good feedback at all.
Sanlam
Sanlam's reply21 Nov 2024, 08:19
Official
Hello Clinton

Please check your spam folder as the emails we sent may have been directed there. 

Regards
Client Care Centre
CD
CLINTON D's update21 Nov 2024, 09:15
Reviewer Update
Hi

Stop lying to a person and there is nothing in my spam folder it is empty and i now if I'm going to call in you going to say there is nothing avaible for me and i must wait 25 days for payment to clear on your side before i draw some funds from my savings.
Sanlam
Sanlam's reply21 Nov 2024, 10:00
Official
Hello again, Clinton

We apologise for your service experience and have followed up with Client Care Centre department to look into the matter and contact you.
 
Regards
Sanlam Client Care 
Sanlam
Sanlam's reply21 Nov 2024, 13:16
Official
Hello Clinton

We have received feedback that the Client Care Centre has called you.

Regards
Sanlam Client Care