KM
Khauhelo M

1 reviews | Active since Nov 2014

09 Jan 2025, 08:51

Not getting assistance from Sanlam for weeks!!!

For weeks I have been trying to get a hold of Sanlam to get an update regarding my pension fund - their calls are not answered and they keeping saying someone will get back to you but no one ever does...and they they send automated massage at 17:00 that they are closed when I have waited the entries for assistance. This nonsense as I am a paying client.

0
Replies (9)
Sanlam
Sanlam's reply09 Jan 2025, 09:07
Official
Good morning Khauhelo

We are sorry to learn of your poor service experience and have arranged for Sanlam Corporate to contact and assist you.

Regards
Sanlam Client Care
KM
Khauhelo M's update09 Jan 2025, 14:58
Reviewer Update
I haven't received a call from your company till now. Why lie when you already knew that no one was gonna call me? I cannot wait to cut ties with your company...your lack of customer service is disgusting.
Sanlam
Sanlam's reply09 Jan 2025, 15:12
Official
Good afternoon Khauhelo

Please be assured that Sanlam Corporate will contact you.

They handle all escalations in the order that they receive it.

Regards
Sanlam Client Care
KM
Khauhelo M's update09 Jan 2025, 15:27
Reviewer Update
With all due respect, I have been calling and sending what's app texts message to your company... meaning, I used the platforms you provided to me as a client should I need assistance. I have been left hanging for days with no assistance. So don't make your problems mine if you can't handle your clientele. Maybe you should close shop and let other reputable insurance companies take over. You honestly should not have answered cause you're saying nothing to me at this stage. I want a call from a Manager or I am going to all social media platforms.
Sanlam
Sanlam's reply09 Jan 2025, 15:45
Official
Hello Khauhelo

We have relayed your message to Sanlam Corporate.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply10 Jan 2025, 12:58
Official
Good day Khauhelo

We have received feedback that Sanlam Corporate has been in touch with you and that the matter is receiving attention.

Regards
Sanlam Client Care
KM
Khauhelo M's update16 Jan 2025, 08:42
Reviewer Update
Good day,

I was called on Friday and advised that I would get a call back this week - no one has called back since and the week is ending. As a result, no my issue is not being handled...I am exactly where I was where I started over a month ago.
Sanlam
Sanlam's reply16 Jan 2025, 09:17
Official
Good day Khauhelo

We are following up with the relevant team.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply28 Jan 2025, 14:47
Official
Good afternoon Khauhelo

We have received feedback that you have been assisted.

Regards
Sanlam Client Care