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Zodwa N
1 reviews | Active since Apr 2011
21 Feb 2025, 14:57
Not getting assistance
I am not getting assistance from Sanlam Pension fund, I am supposed to be assisted by Dorianne Hans however she ignores my emails. I submitted my niece's proof of schooling , she didn't even acknowledge my email. We need to buy stationery and things for varsity but Sanlam is not assisting.
Helpful (0)
Replies (10)0
Replies (10)
Sanlam's replyOfficial
21 Feb 2025, 15:25Good day Zodwa
We apologise for your service experience and have escalated the matter to Sanlam Trust for assistance.
Regards
Sanlam Client Care
We apologise for your service experience and have escalated the matter to Sanlam Trust for assistance.
Regards
Sanlam Client Care
Sanlam's reply21 Feb 2025, 15:25
Official
Good day Zodwa
We apologise for your service experience and have escalated the matter to Sanlam Trust for assistance.
Regards
Sanlam Client Care
We apologise for your service experience and have escalated the matter to Sanlam Trust for assistance.
Regards
Sanlam Client Care
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Zodwa N's updateReviewer Update
24 Feb 2025, 09:45I still haven't received any feedback from Sanlam.
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Zodwa N's update24 Feb 2025, 09:45
Reviewer Update
I still haven't received any feedback from Sanlam.
Sanlam's replyOfficial
24 Feb 2025, 09:53Good day Zodwa
Your complaint was escalated to the relevant team. They will be in touch with you.
Regards
Sanlam Client Care
Your complaint was escalated to the relevant team. They will be in touch with you.
Regards
Sanlam Client Care
Sanlam's reply24 Feb 2025, 09:53
Official
Good day Zodwa
Your complaint was escalated to the relevant team. They will be in touch with you.
Regards
Sanlam Client Care
Your complaint was escalated to the relevant team. They will be in touch with you.
Regards
Sanlam Client Care
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Zodwa N's updateReviewer Update
24 Feb 2025, 10:34Good day
They have been getting in touch the past 72 working hours.
Regards
They have been getting in touch the past 72 working hours.
Regards
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Zodwa N's update24 Feb 2025, 10:34
Reviewer Update
Good day
They have been getting in touch the past 72 working hours.
Regards
They have been getting in touch the past 72 working hours.
Regards
Sanlam's replyOfficial
24 Feb 2025, 10:38Hi Zodwa
They are not available over weekends.
Regards
Sanlam Client Care
They are not available over weekends.
Regards
Sanlam Client Care
Sanlam's reply24 Feb 2025, 10:38
Official
Hi Zodwa
They are not available over weekends.
Regards
Sanlam Client Care
They are not available over weekends.
Regards
Sanlam Client Care
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Zodwa N's updateReviewer Update
24 Feb 2025, 10:58Hence I said 72 working hours , this has been ongoing since the 19th of February. I went through the same issue last year, I had to post on social media to get assistance. the next step will be to escalate to the ombudsman.
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Zodwa N's update24 Feb 2025, 10:58
Reviewer Update
Hence I said 72 working hours , this has been ongoing since the 19th of February. I went through the same issue last year, I had to post on social media to get assistance. the next step will be to escalate to the ombudsman.
Sanlam's replyOfficial
24 Feb 2025, 13:39Hi Zodwa
Sanlam Corporate did try and call you today but were not able to reach you. Please respond to their email for assistance.
Regards
Sanlam Client Care
Sanlam Corporate did try and call you today but were not able to reach you. Please respond to their email for assistance.
Regards
Sanlam Client Care
Sanlam's reply24 Feb 2025, 13:39
Official
Hi Zodwa
Sanlam Corporate did try and call you today but were not able to reach you. Please respond to their email for assistance.
Regards
Sanlam Client Care
Sanlam Corporate did try and call you today but were not able to reach you. Please respond to their email for assistance.
Regards
Sanlam Client Care
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Zodwa N's updateReviewer Update
26 Feb 2025, 08:21Still no response from SANLAM regarding my query, all the say is Your matter has been escalated to the relevant department for feedback. Your service is pathetic!!!!!!
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Zodwa N's update26 Feb 2025, 08:21
Reviewer Update
Still no response from SANLAM regarding my query, all the say is Your matter has been escalated to the relevant department for feedback. Your service is pathetic!!!!!!
Sanlam's replyOfficial
26 Feb 2025, 08:45Good day Zodwa
We are sorry to hear that you have not yet had a response and have followed up on the matter.
Regards
Sanlam Client Care
We are sorry to hear that you have not yet had a response and have followed up on the matter.
Regards
Sanlam Client Care
Sanlam's reply26 Feb 2025, 08:45
Official
Good day Zodwa
We are sorry to hear that you have not yet had a response and have followed up on the matter.
Regards
Sanlam Client Care
We are sorry to hear that you have not yet had a response and have followed up on the matter.
Regards
Sanlam Client Care
Sanlam's replyOfficial
26 Feb 2025, 14:16Good afternoon Zodwa
We have received feedback that an email has been sent to you.
You are welcome to respond to the email for any further assistance you require.
Regards
Sanlam Client Care
We have received feedback that an email has been sent to you.
You are welcome to respond to the email for any further assistance you require.
Regards
Sanlam Client Care
Sanlam's reply26 Feb 2025, 14:16
Official
Good afternoon Zodwa
We have received feedback that an email has been sent to you.
You are welcome to respond to the email for any further assistance you require.
Regards
Sanlam Client Care
We have received feedback that an email has been sent to you.
You are welcome to respond to the email for any further assistance you require.
Regards
Sanlam Client Care