MW
Matt W
1 reviews | Active since Apr 2012
19 May 2025, 10:07
NOT confident about SANLAM!
On 11 April 2025 I made a claim against a critical Illness Policy, on the 14th of May, after days of following up with the broker etc. I get an apology letter for not having processed the claim yet. It is now 19 May and I have still not heard anything back. Also no communication regarding the claim and bills keep piling up. Maybe this is part of the reason why Sanlam is not under the top 10 Insurance companies on here. "Live with confidence"? I THINK NOT! :-( This is not the SANLAM of old.
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Replies (2)
Sanlam's replyOfficial
19 May 2025, 10:14Good morning Matt
We are sorry to learn of your negative service experience and have arranged for assistance from the responsible team.
Regards
Sanlam Client Care
We are sorry to learn of your negative service experience and have arranged for assistance from the responsible team.
Regards
Sanlam Client Care
Sanlam's reply19 May 2025, 10:14
Official
Good morning Matt
We are sorry to learn of your negative service experience and have arranged for assistance from the responsible team.
Regards
Sanlam Client Care
We are sorry to learn of your negative service experience and have arranged for assistance from the responsible team.
Regards
Sanlam Client Care
Sanlam's replyOfficial
19 May 2025, 12:08Hello Matt
We have received feedback that the responsible team has been in touch with you.
Regards
Sanlam Client Care
We have received feedback that the responsible team has been in touch with you.
Regards
Sanlam Client Care
Sanlam's reply19 May 2025, 12:08
Official
Hello Matt
We have received feedback that the responsible team has been in touch with you.
Regards
Sanlam Client Care
We have received feedback that the responsible team has been in touch with you.
Regards
Sanlam Client Care