Not adhering to Treating Customers Fairly principles - USELESS!!!

YOUR COMPLAINTS DEPARTMENT IS ABSOLUTELY USELESS!!!!!!!!!! MY HUSBAND'S PREMIUM DID NOT GO OFF ON THE 1ST OF JANUARY. TO GET A RESPONSE FROM ANYONE IS A HOPELESS TASK. YOU HIDE BEHIND AUTORESPONSE TICKET NUMBERS THAT YOU NEVER INTEND TO RESOLVE. VERY QUICK TO CONTACT YOU IF YOU SHOW INTEREST BUT AFTERSALE SERVICE STINKS. YOU ARE NOT ADHERING TO TCF PRINCIPLES AT ALL!!!!!!!!! AND NO I WILL NOT PM YOU AS I KNOW I WILL JUST GET ANOTHER FREAKEN TICKET NUMBER. CCCCCCCCCAAAAAAAALLLLLLLLL MMMMMMMMMMMEEEEEEEEEEE!!!!!!!!!!!!!!!! ***