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MQ
Miss Q

1 reviews | Active since Jun 2017

06 Sept 2022, 09:03

nonsense insurance company

I submitted a claim for disability/sick which I am on a 7-day turnaround time. over a month later and I am being sent from pillar to post. I was booked off due to the trauma of gender based violence in this country and the medical practitioners were validated but somehow salaam feels that being ****d with evidence is not enough and one must be dead to claim so that your family goes from pillar to post. I informed them that they can repay all my premiums instead of sending me from one stupid manager to the next but they seem to like being quiet and just ****ing you off. I am going to legal and media and informing them on how salaam treats victims of GBV who need financial compensation when legally booked off sick without any pay.

0
Replies (28)
Sanlam
Sanlam's reply06 Sept 2022, 09:27
Official
Good day

We are sorry to hear about your experience and have escalated the matter for assistance.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply07 Sept 2022, 10:58
Official
Good morning

We have received feedback that you have been contacted and that you are being assisted.

Regards
Sanlam Client Care
MQ
Miss Q's update07 Sept 2022, 12:21
Reviewer Update
that is a lie. please refrain from lying on this platform to seem like you care when you dont. I am not the woman you want to mess with and can take this to the media as I've threatened before you useless company
Sanlam
Sanlam's reply07 Sept 2022, 12:53
Official
Good afternoon

Thank you for coming back to us. We have relayed your message to the responsible department for assistance.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply07 Sept 2022, 14:23
Official
Good afternoon

We have received confirmation that an email was sent to you yesterday afternoon. The email confirmed that your complaint, as well as the claim, is being handled on an escalation basis.

You will be contacted again once feedback has been received from the relevant role players.

Regards
Sanlam Client Care
MQ
Miss Q's update08 Sept 2022, 13:40
Reviewer Update
Sanlam really does make you run from pillar to post for simple factors. I have 2 claims (April 2022) (May 2022 - September 2022) approved, but only 1 claim is paid out. Why is that? I ask my broker who seems unbothered and discontent that I have a voice. I call claims department but the line keeps cutting. Service at Sanlam is very poor. I am so happy to be taking my portfolio to another company.
Sanlam
Sanlam's reply08 Sept 2022, 17:11
Official
Good afternoon

We have escalated the matter further.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply08 Sept 2022, 17:42
Official
Good afternoon

We have sent you a private reply, to confirm that you are being assisted.

Regards
Sanlam Client Care
MQ
Miss Q's update09 Sept 2022, 20:34
Reviewer Update
I have received feedback from Sanlam - I understand the feeback given accordingly and await further feedback on my **** medical report.
Sanlam
Sanlam's reply10 Sept 2022, 07:15
Official
Good day

Thank you for the feedback.

Regards
Sanlam Client Care
MQ
Miss Q's update22 Sept 2022, 08:30
Reviewer Update
I am very unhappy with the fact that I have submitted a **** report and to date this has been ignored by salaam. Well done.
Sanlam
Sanlam's reply22 Sept 2022, 09:42
Official
Good day Miss R QW

We have informed the relevant team of your latest message.

Regards
Sanlam Client Care


MQ
Miss Q's update22 Sept 2022, 12:56
Reviewer Update
You have informed the relevant team of this for 3 weeks with nil response!!! This is not how you manage sensitive issues such as **** cases. You are a truly disgusting company who treat medical conditions like its nothing at all.
Sanlam
Sanlam's reply26 Sept 2022, 14:47
Official
Good day

We have received confirmation that you have been contacted.

Regards
Sanlam Client Care
MQ
Miss Q's update18 Oct 2022, 09:51
Reviewer Update
Dear Sanlam. If you plan to ignore my **** claim - can you please make it a public service announcement so that everyone knows that you frustrate customers until they give up? You are just the most useless company ever!
MQ
Miss Q's update18 Oct 2022, 09:52
Reviewer Update
If you plan to ignore submitted sick claims - to the claims department - please say it out loud for the world to know ow useless this business is
Sanlam
Sanlam's reply18 Oct 2022, 11:26
Official
Good day

We have informed the relevant team of your latest comments.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply20 Oct 2022, 10:54
Official
Good day

We have received confirmation that you have been contacted again.  You will still be provided with further feedback from the relevant team.

Regards
Sanlam Client Care
MQ
Miss Q's update09 Mar 2023, 17:54
Reviewer Update
Nothing is attended to

Sanlam are glorified ***** who treat black **** victims like trash. Customer care is ****. No one phones or updates you. If I was white, would that help your ****** attitude. If I was a white female ****d and mutilated, would you send me from pillar to post with tests costing me close to R100 000+ to het a R47 000pm payout to still remain in negative numbers?

Am I too black and ****d for you? Is my mutilation **** an inconvenience for you sanlam?
For 3 days u say a senior consultant will call me. Noone has called you stupid *****.
Sanlam
Sanlam's reply10 Mar 2023, 09:25
Official
Good day

We have informed the relevant team of your latest comments.

Regards
Sanlam Client Care
MQ
Miss Q's update11 Mar 2023, 13:51
Reviewer Update
DEAR ALL

Sanlam is ******, pro-****, pro-GBV company with only black people complaining on social platforms such as hello Peter.

Have you seen how the 7 day turnaround time is never effected on BLACK clients?

Black people complain for months to reach the ultimate outcome but it's like Sanlam wants u to know it's a favour that they even greet black people. This apartheid loving company is so full of ****!
I was mutilated and ****d but that doesn't seem to be enough. They deserve to be burnt down to the ground!
Sanlam
Sanlam's reply13 Mar 2023, 07:51
Official
Good day

We sincerely sympathise with the circumstances surrounding your claim and acknowledge the devastating impact of GBV. We have, on numerous occasions, kindly requested the outstanding documentation. We are willing to assist you to obtain that.

Regards
Sanlam Client Care
MQ
Miss Q's update13 Mar 2023, 08:16
Reviewer Update
The magnitude of your lies Sanlam amazes me. On a public platform you will lie and make me seem unreasonable yet you have done nothing to assist me. You *****. You pro**** proGBV ****** company. You absolute *****.
MQ
Miss Q's update13 Mar 2023, 17:07
Reviewer Update

@sanlam @SanlamInvest YOU CANNOT INSTRuCT dOCTORS TO WRITE A SHORTER SICK NOTE PERIOD SO THAT IT SUITS UR PAYOUT TARGET!! U GREEDY ****** PRO-**** PRO-GBV IDIOTIC COMPANY!!! THATS *******!!! U CANNOT INSTRUCT A DR WHO SAYS IM DISABLED 2RETRACT IT!! THATS *******



MQ
Miss Q's update14 Mar 2023, 10:38
Reviewer Update
@sanlam @SanlamInvest YOU CANNOT INSTRuCT dOCTORS TO WRITE A SHORTER SICK NOTE PERIOD SO THAT IT SUITS UR PAYOUT TARGET!! U GREEDY ****** PRO-**** PRO-GBV IDIOTIC COMPANY!!! THATS *******!!! U CANNOT INSTRUCT A DR WHO SAYS IM DISABLED 2RETRACT IT!! THATS *******
MQ
Miss Q's update15 Mar 2023, 09:09
Reviewer Update

Still no reply, still no follow up, still not giving a damn on the pain and suffering I inflict ur black clientele. I was ****d, mutilated, damaged beyond repair, had surgery and regressed heavily yet u feel like this is your opportunity to play selfish and mean and restrict me of what I am entitled to?! U ****en *******s!!!
MQ
Miss Q's update29 Mar 2023, 16:53
Reviewer Update
The **** loving SANLAM who love ******s, don’t assist **** victims and victims of gender based violence have to date not responded to my claim. They are real *******s. Black people should avoid Sanlam at all costs. Nothing but complaints for the company, especially from black people and victims of ****.
MQ
Miss Q's update29 Mar 2023, 16:53
Reviewer Update
The **** loving SANLAM who love ******s, don’t assist **** victims and victims of gender based violence have to date not responded to my claim. They are real *******s. Black people should avoid Sanlam at all costs. Nothing but complaints for the company, especially from black people and victims of ****.