Non Service for Claims

I app**** to use my credit life facility mid October 2020 which was approved on the 22nd of October for 3 months intervals (Oct - Dec 2020). However, to my surprise my account was debited on the 23rd of October, two days prior to my debit order date. Seemingly my account is now in credit.

I have called and emailed almost on a daily basis to no avail, no one can direct me to the correct person, as when they do the phone just goes quiet. I have requested to the numerous people I have spoken to that I need a current statement and also be refunded back my D/O amount as my October debit order was paid by my CPP.

I would not have requested to use this facility had there been no need to do so.

I require urgent assistance as at this point it seems my requests have fallen on deaf ears.