Hellopeter
Share Your Experience
RN
Rene N

1 reviews | Active since Jun 2017

24 Jun 2019, 07:38

Non responsive, please cancel.

Signed up for a funeral policy for my family, received the policy schedule only to notice that my wife's initials and child date of birth is incorrect. Requested that this be updated, twice. No response received. No call nor email response

0
Replies (6)
Sanlam
Sanlam's reply24 Jun 2019, 09:51
Official
Dear Lucky,

Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly. 

We are really sorry that you feel our service has not been up to standard with regards to the amendment of your dependent's details. 

Our further communication with you will be by direct e-mail or phone. 

For your convenience, please note our dedicated complaint channels: *** / ***. 
Proudly serving. 

Assupol Complaints Team 

Best regards,

RN
Rene N's update24 Jun 2019, 10:05
Reviewer Update
I'm not Lucky.
Sanlam
Sanlam's reply24 Jun 2019, 11:13
Official
Good day,

Please accept my apologies, the above mentioned was for another complaint which was attended to at the same time.

I will respond to your direct email for further assistance.

Thank you

Best regards,

RN
Rene N's update27 Jun 2019, 12:57
Reviewer Update
When?
RN
Rene N's update22 Jul 2019, 14:06
Reviewer Update
Can I please have this sorted out?????
Sanlam
Sanlam's reply23 Jul 2019, 09:39
Official
Dear Rene,

Thank you for your follow ups, however we have communicated with you on the email provided by you.

We have sent you a confirmation letter confirming your cancellation.

Regards,
Complaints Team

Best regards,