TS
Tshepo S
1 reviews | Active since Sept 2020
14 Sept 2020, 12:19
Non-response on death claim
I have submitted 2 death claims to Safrican in the last 2 weeks and only one claim was processed. I have sent countless emails enquiring about the claim and there's been no response.
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Sanlam's replyOfficial
10 Dec 2020, 09:38Good morning Tshepo. Thank you for bringing this matter to our attention. We apologise for the delay in responding to your enquiry. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. Kindly send us your contact details/policy number/ID number. In the meantime, please know that we value your support.Kind Regards,Safrican Team
Sanlam's reply10 Dec 2020, 09:38
Official
Good morning Tshepo. Thank you for bringing this matter to our attention. We apologise for the delay in responding to your enquiry. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. Kindly send us your contact details/policy number/ID number. In the meantime, please know that we value your support.Kind Regards,Safrican Team