Non payment of money requested

For over a year I have been trying arrange with sanlam for my fathers policies to be paid out as per his request.

He has sent in all the paperwork requested numerous times yet Sanlam are still refusing to release the payments.

I can never speak to 1 person with regrade to all this and every time I email as I have been told to do the processing date increases by a further 2 weeks.

I have tried to call head office for assistance however I get pushed back to the call center who are unable to help me.

My father is 80 years old and lives out of the country therefore all this wasted time and stress is costing large sums of money and time not to mention the toll on his health as he is stressing as to what is going on everyday.

Sanlam can't give me an answer and take sometimes up to a month to respond if at all.

Daily and weekly calls and emails have got me nowhere and now I am exhausted and sick of sanlam. As far as I am concerned they are ******* and ***** people's money.