Non Payment of claims, Poor Service : SANLAM

Sanlam has been in business for as long I can remember but dealing with them since January 2022, I can't really compare the service I received so far from them to other companies that I dealt with during my late wife passing, below par, poor service, no communication whatsoever, I am the one calling enquiry about the claims submitted and then on top they refused to pay all the claims under my late wife policy and have lodged a dispute, 21 April 2022, I only receive a letter via email on the 09 May 2022 ( 12 days later) indicating that the policy numbers in dispute was not in force, how possible is that? Last premium received 26 June 2021 my wife passed on the 02 July 2021. 15 days from their last communication since yesterday, I tried to call this number *** line out of service. How can one refer other clients to such an organization if you are a receiptant of such poor service during a difficult time in your life. I lost my financial support in my late wife and had make difficult decisions financially just to support our two boys. I am very disappointed, frustrated with the service I have received from Samlam death claims department.