Non existing service

Can I please get an asnw

Hi, any update on this please. An acknowledgement with a status update will help, but you get nothing from Sanlam. I could've gained intrest if I invested the money elsewhere or get discount if I paid my child's university fees early. From what I have seen on this platform, a lot of people have problems to getbucks own money from you

Seems like I'm going to have to make a formal complaint with the ombudsmans about the lack of service from Sanlam umbrella fund. Today marks 34 days working days days since I left my old company, 16 days working days since I had to resubmit my documents. Your website clearly states payout typically takes about ten working days after all documents are received provided there are no hold ups suck as tax related complications, 37d deductions, housing loans, divorce orders, maintenance orders, or employer debt. I clearly don't have any of the abovementioned delaying the process, so what the hell is hold up? Or does one actually need to go on to a public platform to inform people and businesses of the lack of service to ensure that people don't invest their money with you and the payout time frame is not that great because when people need it, you are non existent

02 December @12:48pm and still no feedback. 36 working days since I left my previously employer and 18 days post re-sumbitting the documents. Not a phone call, not an sms, not a WhatsApp, not a email, nothing from Sanlam except for someone sitting in the other side of this replying to say we have forward your message the the relevant team. You are disgusting and going off all the reviews on this platform , its shocking to see that nothing is till being done. We don't owe you money, we don't want to borrow money, we need our own money to be paid out. I am missing opportunities to pay registration fees for my daughter's university for next. It's time social media becomes aware of this and business take away using you as the provident fund for employees because the after service is non existent.

04 December @13.54pm. Please can I have an actually payment date of when I can expect my funds. I lost out on opportunity to settle early university fees at a discounted rate, I missed out on finishing debts and creditors calling me for payments , I don't have extra money laying around to do the things I need to do. I chose a payout of my funds upon resignation for a reason. Seems like since the two pot came into effect Sanlam can't handle the load because from what I can see it's people waiting since end September. Do you actually have our funds available or do you need to tell us more?

Can I please have an update on this without having to hear it's been escalated.