Non existing customer service at Sanlam

Bad customer service experience. I worked for a company for 36 years and my pension fund was administered by Sanlam. In the yearly presentations by Sanlam they said the SLA for paying out pension when you retire is 2 to 3 weeks after the last contribution was received. I took retirement on 30 June 2021 and struggled for more than 2 months to get any meaningful response from Sanlam as to when my pension will be paid out. From other reviews on Hello Peter I see Sanlam have a 75% rating of 1 star. Maybe it is time for the Sanlam management to wake up and take the negative comments to heart and start doing something about their customer service. Oh and please don't give me a standard response of "your complaint has been escalated to the relevant department". I have heard that many times over the last two months and nothing came of it. I will never deal with Sanlam again and will also not advise anybody to do business with them.