CB
Carren B
1 reviews | Active since Jan 2015
11 Dec 2020, 10:57
NON EXISTENT SERVICE! DISGUSTED!
I am an Hr Manager for a company which all 300 Employees have funeral cover with safrican...... The service is non existent I am disgusted. We submit claims which are not being processed and their policy states claims will be paid within 48 hours... Staff are unable to bury their loved ones due to them waiting for the funds which I pay over the premiums on their behalf monthly. I have complained...no response... I phone .... no answer I email... no rely... is this a business or another money ***** in SA!!!!! They incentive and do not adhere to their own policies, but are quick to send an email if my payment does not reach their bank account by the last day of the month!
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Replies (2)
Sanlam's replyOfficial
11 Dec 2020, 11:18Good morning Carren. Thank you for bringing this matter to our attention. We apologise for the poor service you and your staff have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. Kindly send us the information on the relevant policy numbers/ID numbers so that we may direct the queries to the relevant teams and prioritise the feedback for you. In the meantime, please know that we value your support.
Kind Regards,
Safrican Team
Kind Regards,
Safrican Team
Sanlam's reply11 Dec 2020, 11:18
Official
Good morning Carren. Thank you for bringing this matter to our attention. We apologise for the poor service you and your staff have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. Kindly send us the information on the relevant policy numbers/ID numbers so that we may direct the queries to the relevant teams and prioritise the feedback for you. In the meantime, please know that we value your support.
Kind Regards,
Safrican Team
Kind Regards,
Safrican Team
CB
Carren B's updateReviewer Update
09 Sept 2021, 10:14it is with great sadness that I am back here to write another review of DISGUST! Since my last review I have submitted 7 claims and have had to fight for the claims to be settled. NONE of the claims have been settled within the 48 hours as stated in their underwriting, I have 20 email addresses which are all copied in and NO ONE GETS BACK TO YOU! NO ONE ANSWERS THE PHONES. I CANT EVEN GET A CONSULTANT OR ANYONE IN AUTHORITY TO CONTACT ME, IS THIS BUSINESS ACTUALLY A BUSINESS?? I have had employees who had to borrow money to have their family members buried due to the non existing service! I now have a claim I submitted 3 weeks ago which they have not processed and I am unable to get hold of any one.....I have sent emails daily and phoned all the branches but get no answer and the phone just disconnects.... I have contacted ombudsman and I will be submitting the necessary documentation but I am SHOCKED that SAfrican is still in business. or are they!
CB
Carren B's update09 Sept 2021, 10:14
Reviewer Update
it is with great sadness that I am back here to write another review of DISGUST! Since my last review I have submitted 7 claims and have had to fight for the claims to be settled. NONE of the claims have been settled within the 48 hours as stated in their underwriting, I have 20 email addresses which are all copied in and NO ONE GETS BACK TO YOU! NO ONE ANSWERS THE PHONES. I CANT EVEN GET A CONSULTANT OR ANYONE IN AUTHORITY TO CONTACT ME, IS THIS BUSINESS ACTUALLY A BUSINESS?? I have had employees who had to borrow money to have their family members buried due to the non existing service! I now have a claim I submitted 3 weeks ago which they have not processed and I am unable to get hold of any one.....I have sent emails daily and phoned all the branches but get no answer and the phone just disconnects.... I have contacted ombudsman and I will be submitting the necessary documentation but I am SHOCKED that SAfrican is still in business. or are they!