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aK
anthony K

1 reviews | Active since Jun 2014

02 Sept 2024, 09:43

Non existent customer service

Like everyone else for the past 2 weeks I have been trying to get hold of Sanlam they dont reply to emails neither do they answer the phones ,

0
Replies (5)
Sanlam
Sanlam's reply02 Sept 2024, 10:15
Official
Good day anthony  
 
We are sorry to hear of your poor client service experience. Please respond to our private message. 
 
Regards
Sanlam Client Care 
aK
anthony K's update02 Sept 2024, 10:18
Reviewer Update
Which private message must I respond to as I haven't received one
Sanlam
Sanlam's reply02 Sept 2024, 10:22
Official
Thank you for the information. We have escalated your complaint to Sanlam Corporate.
 
 Regards
 Sanlam Client Care 
aK
anthony K's update06 Sept 2024, 15:08
Reviewer Update
I just want to say thank you to Zodwa for the amazing response recieved from my initial complaint it has been resolved in record time .
Sanlam
Sanlam's reply06 Sept 2024, 15:20
Official
 Good day anthony  
  
Thank you very much for taking the time to notify us of your positive experience. We will ensure the necessary recognition is passed on to the relevant consultant.
 
Regards
Sanlam Client Care