MW
Megs W
1 reviews | Active since Nov 2018
05 Aug 2019, 11:16
NON-EXISTENT ADMIN SERVICE
I have dealt with Sanlam Life and Gap cover recently- what a nightmare!!! Totally unprofessional - don't even read your email in the first 48hrs!!!!!!!!!! Haven't even managed to cancel my GAP cover in 2.5 months!!!!!!!!!!!!
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Replies (2)0
Replies (2)
Sanlam's replyOfficial
05 Aug 2019, 11:55Dear Megs
We acknowledge receipt of your complaint.
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
We acknowledge receipt of your complaint.
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
Best regards,
Sanlam's reply05 Aug 2019, 11:55
Official
Dear Megs
We acknowledge receipt of your complaint.
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
We acknowledge receipt of your complaint.
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
Best regards,
Sanlam's replyOfficial
06 Aug 2019, 12:10Dear Megs
We were informed that a consultant has contacted you directly. We will be closing this matter on the Hello Peter platform. We encourage you to make direct contact with the Sanlam consultant for expeditiously handling of the matter.
Regards
Client Relations
We were informed that a consultant has contacted you directly. We will be closing this matter on the Hello Peter platform. We encourage you to make direct contact with the Sanlam consultant for expeditiously handling of the matter.
Regards
Client Relations
Best regards,
Sanlam's reply06 Aug 2019, 12:10
Official
Dear Megs
We were informed that a consultant has contacted you directly. We will be closing this matter on the Hello Peter platform. We encourage you to make direct contact with the Sanlam consultant for expeditiously handling of the matter.
Regards
Client Relations
We were informed that a consultant has contacted you directly. We will be closing this matter on the Hello Peter platform. We encourage you to make direct contact with the Sanlam consultant for expeditiously handling of the matter.
Regards
Client Relations
Best regards,