No way to help a possibile client

I called the *** number hoping to make an appointment to speak to a financial adviser. When I called the only number I could find on the Internet I was greeted by Zoleka, I then told her what I required she then told me I would have to call head office and proceeded to give me the number, I asked Her to please wait as I needed to get a pen and paper, she did not seem to care, gave me the number and dropped the phone. I then called again and asked for the number. She then got mad and told me that I should have told her I didn't get the number. I mentioned to her she was being rude and turning away possible clients but she escalated her voice at that point I hung up.<br> <br> I am disappointed at the service I received. I am now wondering if that is the type of service existing clients receive?