No update on delivery

I app**** for Sanlam money credit card on the 4th April and was approved the same day. What I m confused about, is that they do not provide any communication or sms regarding Card delivery, saying the courier will call you doesn't suffice, people are busy and doesn't always have time to answer calls, surely better form of communication should be provided. I have a discovery credit card and when I app**** through them the process was seemingless and I had received my catd withing 2 days, was kept updated throughout the process.