No update and meeting turn around time

<p>I have submitted my cash back claim on the 04 April 2017 and even today. My claim has not been paid and no one gives update about claim which was supposed to be settled in 2-5 days. I called 4 times following on my claim. I am being taken from one pillar to post, no one gives me direction as to what's happening to my claim. I am disappointed with sanlam, and even considering other insurance companies. </p>