RC
Ricky C
1 reviews | Active since Dec 2016
19 Jul 2023, 11:33
No Tax Certificate available
I requested tax certificate 3 days ago. Chatbot on WhatsApp useless. I have since spoken to 3 different consultants all promising to mail my certificate, as I need this for tax return. I will not recommend Sanlam to anyone seems no one is capable of keeping their promise. Worst service ever
Helpful (0)
Replies (9)0
Replies (9)
Sanlam's replyOfficial
19 Jul 2023, 11:48Good morning Ricardo
We apologise for your service experience and will be sending you a Private reply.
Regards
Sanlam Client Care
We apologise for your service experience and will be sending you a Private reply.
Regards
Sanlam Client Care
Sanlam's reply19 Jul 2023, 11:48
Official
Good morning Ricardo
We apologise for your service experience and will be sending you a Private reply.
Regards
Sanlam Client Care
We apologise for your service experience and will be sending you a Private reply.
Regards
Sanlam Client Care
RC
Ricky C's updateReviewer Update
20 Jul 2023, 09:29It's been 4 days have not been contacted by anyone. Next step I will lodge official complaint with insurance ombudsman for willfully withholding my tax certificate. I'm currently hospitalized due to stress and Sanlam aggravating me unnecessary
RC
Ricky C's update20 Jul 2023, 09:29
Reviewer Update
It's been 4 days have not been contacted by anyone. Next step I will lodge official complaint with insurance ombudsman for willfully withholding my tax certificate. I'm currently hospitalized due to stress and Sanlam aggravating me unnecessary
Sanlam's replyOfficial
20 Jul 2023, 09:54Good morning Ricardo
We are sorry to hear about this and have followed up with the responsible team.
Regards
Sanlam Client Care
We are sorry to hear about this and have followed up with the responsible team.
Regards
Sanlam Client Care
Sanlam's reply20 Jul 2023, 09:54
Official
Good morning Ricardo
We are sorry to hear about this and have followed up with the responsible team.
Regards
Sanlam Client Care
We are sorry to hear about this and have followed up with the responsible team.
Regards
Sanlam Client Care
RC
Ricky C's updateReviewer Update
20 Jul 2023, 10:13Official complaint lodged with Insurance Ombudsman 93MPWNJ3 for willfully withholding my tax certificate
RC
Ricky C's update20 Jul 2023, 10:13
Reviewer Update
Official complaint lodged with Insurance Ombudsman 93MPWNJ3 for willfully withholding my tax certificate
Sanlam's replyOfficial
20 Jul 2023, 10:18Thank you for letting us know, Ricardo.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply20 Jul 2023, 10:18
Official
Thank you for letting us know, Ricardo.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's replyOfficial
20 Jul 2023, 11:50Hello Ricardo
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
Sanlam's reply20 Jul 2023, 11:50
Official
Hello Ricardo
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
RC
Ricky C's updateReviewer Update
20 Jul 2023, 12:03After 4 days of being ignored I now have to wait another 48 hours to receive tax certificate really pathetic. I'm sure I won't receive it. Doesn't seem like Sanlam knows what it's doing. Delay after delay. Start treating clients with respect
RC
Ricky C's update20 Jul 2023, 12:03
Reviewer Update
After 4 days of being ignored I now have to wait another 48 hours to receive tax certificate really pathetic. I'm sure I won't receive it. Doesn't seem like Sanlam knows what it's doing. Delay after delay. Start treating clients with respect
Sanlam's replyOfficial
20 Jul 2023, 12:20Hello Ricardo
We are sorry to hear that you feel this way, but we do appreciate the feedback.
Regards
Sanlam Client Care
We are sorry to hear that you feel this way, but we do appreciate the feedback.
Regards
Sanlam Client Care
Sanlam's reply20 Jul 2023, 12:20
Official
Hello Ricardo
We are sorry to hear that you feel this way, but we do appreciate the feedback.
Regards
Sanlam Client Care
We are sorry to hear that you feel this way, but we do appreciate the feedback.
Regards
Sanlam Client Care
RC
Ricky C's updateReviewer Update
20 Jul 2023, 13:47Thank you Adele I appreciate your honesty and input, case closed.
RC
Ricky C's update20 Jul 2023, 13:47
Reviewer Update
Thank you Adele I appreciate your honesty and input, case closed.