No support for my currently active policy

I have a Legacy Beneficiary Fund with Sanlam. I have tried to close the fund with no success, after providing all the required documents I heard nothing back. I have since tried to get a statement for may account since there is no online portal I can use for this fund, when I email the suggested address *** a get an automated response from the wrong department, when I try whatapp support I get redirected to the email address that no one responds to, when I call the number does not exist. At this point there is no possible way for me to get any infomation about my active policy and absolutly no way for me to close it. Terrible service.