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MATHILDA H

1 reviews | Active since May 2014

03 Aug 2023, 10:21

No services

WJ DE LANGE PENSION AND PROVIDENT FUND ID NO : *** 084

After submitting the documentation for the provident and pension fund 3 times, no feedback were received.

Only one payment were made to the estate late bank account R1 400 364 (ref 72EI***) He had a provident and pension fund, please urgently advise

0
Replies (7)
Sanlam
Sanlam's reply03 Aug 2023, 11:16
Official
 Good day Mathilda
 
 We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate. 
 
 Regards
 Sanlam Client Care
Sanlam
Sanlam's reply04 Aug 2023, 09:23
Official
Good day Mathilda

We have received confirmation that you have been contacted via email. Please respond to the email with the requested information. 
 
 Regards
 Sanlam Client Care
MH
MATHILDA H's update16 Aug 2023, 13:47
Reviewer Update
Thank you receive the email.

Sanlam
Sanlam's reply16 Aug 2023, 13:49
Official
Good day Mathilda

Thank you for confirming.

Regards
Sanlam Client Care
MH
MATHILDA H's update23 Aug 2023, 08:05
Reviewer Update
We submitted another email to Ryan Cartier on 17 August 2023, we followed up again. No feedback
Sanlam
Sanlam's reply23 Aug 2023, 08:26
Official
Good morning Mathilda

Thank you for contacting us about this.

We have requested urgent assistance from the responsible team.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply23 Aug 2023, 09:17
Official
Hello Mathilda

We have received feedback that an email has been sent to you.

Regards
Sanlam Client Care