QB
Quentin B
1 reviews | Active since Sept 2019
02 Apr 2020, 10:03
NO SERVICE WHAT SO EVER FROM SANLAM....
I have been struggling to get any assistance from Sanlam regarding my Retirement fun for a month now. I have call the call center send several emails and requested call backs on their website but i just don't get any feedback or communication from them. People entrust Sanlam with their retirement funds, Insurance, Investments & Financial Planning etc but if they cant even call back clients, pick up calls or reply to emails how can one entrust ones money with them. I have tried contacting them from 3 March 2020 already before their was any lock down...
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Replies (2)
Sanlam's replyOfficial
02 Apr 2020, 10:13 Dear Quentin
We acknowledge receipt of your complaint. We have escalated your matter to the relevant department for further investigation.
Regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. We have escalated your matter to the relevant department for further investigation.
Regards,
Sanlam Client Relations
Sanlam's reply02 Apr 2020, 10:13
Official
Dear Quentin
We acknowledge receipt of your complaint. We have escalated your matter to the relevant department for further investigation.
Regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. We have escalated your matter to the relevant department for further investigation.
Regards,
Sanlam Client Relations
Sanlam's replyOfficial
02 Apr 2020, 11:34 Dear Quentin
Please accept our apology for the poor service received.
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
Regards,
Sanlam Client Relations
Please accept our apology for the poor service received.
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
Regards,
Sanlam Client Relations
Sanlam's reply02 Apr 2020, 11:34
Official
Dear Quentin
Please accept our apology for the poor service received.
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
Regards,
Sanlam Client Relations
Please accept our apology for the poor service received.
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
Regards,
Sanlam Client Relations