No Service SANLAM

I would advise anyone that wants to do business with this company to think twice. For all the money spent on advertising is client service non-existent, have spent the whole morning trying to get information on policy and benefits, and have literally been sent pillar to post (have been given 10 different numbers and had to hold every time) with no answer or solution. The company is deducting the money and paying it to Sanlam and thereafter it just disappears, can get no information on what and for what you are paying, it just goes into the Sanlam black hole. And yet they spend millions in adverts claiming to give client service and satisfaction, and yet once you contact them not one of the 10 call centres can apparently help, Sanlam is too big, they have too many clients so many just simply fall into the void left stranded with no answers. I would suggest Sanlam spend the millions they spend on advertising and develop a system that can actually serve the needs of their clients and not leave them dismayed and frustrated after having spent money on phone calls and 4 hours on the phone to try and get some information out of a company that no longer see clients as human beings but just numbers that fill up their coffers with a false promise of service. This is what happens when insurers get so big that it actually no longer cares how many clients it tramples over or lose, there are more to lie to and rope in and then fill their coffers even more.