No service, no respect

We submitted a funeral claim on 2023/10/17, after 2 days I received an e-mail that more documents were needed although the whole package was send. Friday 2023/10/20 I resubmitted all documents, I didn't receive any acknowledgement, the funeral was on 2023/10/21, until today I still struggle to get money from Sanlam. I feel they don't respect clients and will never recommend Sanlam to anyone. I spoke to a consultant today ,2023/10/24, she told me a team leader will phone me, it never materialize. I really regret taking a policy with them.