No Service! Horrifying Customer Experience

I hope this message finds you well. I am writing to formally express my deep frustration and disappointment with the ongoing delays in the transfer of my Stanlib preservation fund. On the 26 October, I submitted a request to Sanlam to initiate the transfer of my preservation fund, but over two weeks have passed with no action taken on your side. As a result, I was forced to directly send the necessary documents to Stanlib myself.

This past Tuesday, Stanlib sent over the required documents for Sanlam to sign, but as of today, I am still awaiting the return of the signed documents. Stanlib has informed me that the delays are due to Sanlam’s inaction. Despite numerous follow-ups and requests for urgency, the process continues to be stalled, and I am not receiving any meaningful assistance, even from the managers involved.

It is extremely frustrating to have to constantly chase up this matter, especially when I have made it clear that this needs to be actioned as a priority. The lack of responsiveness and attention to customer service from both the consultants and management is deeply concerning.

So far, my experience with Sanlam has been nothing short of disappointing, and it seems that customer experience is not a priority for your team. I respectfully ask that you personally intervene to expedite the transfer process, as I am running out of patience and options.

I trust that you will treat this matter with the urgency and attention it requires. I would appreciate an update on the status of my transfer as soon as possible.

No one at Sanlam puts the customer first. Every person including managers have no consideration for their clients and worse potential client