JR
John R
1 reviews | Active since Apr 2023
09 Apr 2026, 14:05
NO SERVICE FROM SANLAM
I have been trying to call Sanlam all day with regards to me pension fund. Nobody takes your call. The APP does not work and never the annoying AI that i had to speak to. I regret having my pension fund in their hands. Terrible, terrible terrible! i HAVE AN EMERGENCY AND THERE IS NO WAY OF CONTACTING THEM!!!!
Helpful (0)
Replies (11)0
Replies (11)
Sanlam's replyOfficial
09 Apr 2026, 14:15Good day John
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply09 Apr 2026, 14:15
Official
Good day John
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's replyOfficial
10 Apr 2026, 13:19Good day John
This is to confirm that you have been contacted and will be assisted further.
Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply10 Apr 2026, 13:19
Official
Good day John
This is to confirm that you have been contacted and will be assisted further.
Regards
Sanlam Client Care
Sanlam Client Care
JR
John R's updateReviewer Update
13 Apr 2026, 13:11Its amazing how you can respond on Hello Peter and say i was contacted and will be assisted further. Yes i was contacted but still, no assistance. There are no contact numbers that get answered. Mails are sent but nobody responds. I really expected more from such a big company. I stand to lose everything i worked for and Sanlam just does not care because they gain from our investments. Shame on you! And if you CANNOT help me then do not bother calling me!!!!
JR
John R's update13 Apr 2026, 13:11
Reviewer Update
Its amazing how you can respond on Hello Peter and say i was contacted and will be assisted further. Yes i was contacted but still, no assistance. There are no contact numbers that get answered. Mails are sent but nobody responds. I really expected more from such a big company. I stand to lose everything i worked for and Sanlam just does not care because they gain from our investments. Shame on you! And if you CANNOT help me then do not bother calling me!!!!
JR
John R's updateReviewer Update
13 Apr 2026, 13:13I am looking to move my investment elsewhere. This is terrible!
JR
John R's update13 Apr 2026, 13:13
Reviewer Update
I am looking to move my investment elsewhere. This is terrible!
Sanlam's replyOfficial
13 Apr 2026, 13:24Good day John
We apologise for the frustration you’ve experienced. While contact was made, we acknowledge that the assistance you expected has not yet been provided. You were informed that feedback will be shared as soon as an update is received, and we understand how disappointing the delay has been.
Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply13 Apr 2026, 13:24
Official
Good day John
We apologise for the frustration you’ve experienced. While contact was made, we acknowledge that the assistance you expected has not yet been provided. You were informed that feedback will be shared as soon as an update is received, and we understand how disappointing the delay has been.
Regards
Sanlam Client Care
Sanlam Client Care
JR
John R's updateReviewer Update
13 Apr 2026, 13:31The Sanlam WhatsApp indicates office hours from 8am to 11am Mondays to Fridays! No wonder there is no service because you only work 3 hours a day?
JR
John R's update13 Apr 2026, 13:31
Reviewer Update
The Sanlam WhatsApp indicates office hours from 8am to 11am Mondays to Fridays! No wonder there is no service because you only work 3 hours a day?
Sanlam's replyOfficial
13 Apr 2026, 14:08We apologise for the confusion. The WhatsApp hours shown refer only to message monitoring times and apply to Sanlam Life. These hours do not reflect the operating hours of Sanlam Corporate.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply13 Apr 2026, 14:08
Official
We apologise for the confusion. The WhatsApp hours shown refer only to message monitoring times and apply to Sanlam Life. These hours do not reflect the operating hours of Sanlam Corporate.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
JR
John R's updateReviewer Update
13 Apr 2026, 14:21WOW!!!! Look at the Reviews!!!! 1522 reviews in 12 months of which 91% is one star!! Are ALL of these people wrong? Sanlam? This should go to social media platforms as well so people can be aware.
JR
John R's update13 Apr 2026, 14:21
Reviewer Update
WOW!!!! Look at the Reviews!!!! 1522 reviews in 12 months of which 91% is one star!! Are ALL of these people wrong? Sanlam? This should go to social media platforms as well so people can be aware.
Sanlam's replyOfficial
14 Apr 2026, 11:35Good day John
This is to confirm that you have been contacted.
Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply14 Apr 2026, 11:35
Official
Good day John
This is to confirm that you have been contacted.
Regards
Sanlam Client Care
Sanlam Client Care
JR
John R's updateReviewer Update
17 Apr 2026, 10:57So i received a call from one of the agents who was very helpful. My profile has now been updated and i have to wait 48 hours for the system to update so i can submit my claim.
Hopefully it will be smooth sailing from there. Let us see....
Hopefully it will be smooth sailing from there. Let us see....
JR
John R's update17 Apr 2026, 10:57
Reviewer Update
So i received a call from one of the agents who was very helpful. My profile has now been updated and i have to wait 48 hours for the system to update so i can submit my claim.
Hopefully it will be smooth sailing from there. Let us see....
Hopefully it will be smooth sailing from there. Let us see....
JR
John R's updateReviewer Update
01 Jun 2026, 14:26Thank you Sanlam for attending to my claim. It started off rough but all in all it took less than two weeks for me to receive my claim.
Thank you very much. It is a shame that it started off with trying to get assistance but once i managed to connect with the right person it was smooth and hassle free.
Once again, thank you very much
Thank you very much. It is a shame that it started off with trying to get assistance but once i managed to connect with the right person it was smooth and hassle free.
Once again, thank you very much
JR
John R's update01 Jun 2026, 14:26
Reviewer Update
Thank you Sanlam for attending to my claim. It started off rough but all in all it took less than two weeks for me to receive my claim.
Thank you very much. It is a shame that it started off with trying to get assistance but once i managed to connect with the right person it was smooth and hassle free.
Once again, thank you very much
Thank you very much. It is a shame that it started off with trying to get assistance but once i managed to connect with the right person it was smooth and hassle free.
Once again, thank you very much