No service from Sanlam

On 30 November 2022 I left my previous employer and joined a new company on01 December 2022. The new company's pension is also with Sanlam, so I requested a transfer of my pension. There was an agterskot payment made, and as a result SARS issued two tax directives. I only received one tax certificate from Sanlam with the initial transfer. There is no tax certificate for the agterskot payment. When trying to submit my tax return, SARS rejects it due to this. On 13 July 2023 I reached out to my previous employer with the problem, who then sent it on the Sanlam for assistance. On 14 July 2023 someone from Sanlam responded with : "We had a meeting with the relevant team this morning. They are working on resolving this matter.". I have followed up twice since, with no response or assistance from Sanlam. It is now 20 August 2023, and nothing has been resolved. The service, or lack thereof, is unacceptable. I tried to log a complaint on the Sanlam website but was unable to submit it as there were errors. Their online platform is also full of errors and there is no tax certificate on their either.